1) The general terms and conditions are determined by Bloch Transport (KBO: 0778.428.661). Later also called us/we. By using our services, you declare that you have taken note of and agree to our general terms and conditions as described below.
2) The transport of goods by road for third parties is subject to the provisions of the CMR convention (signed in Geneva on 19 May 1956) and the law on the establishment of common rules for access to the market for international road haulage (published in the Moniteur belge on 15 July 2013). In the event of damage, Bloch Transport can only be held responsible in accordance with the provisions as described in the CMR convention.
3) Orders must always be described as fully as possible. At least the following information must be included: description of the nature and desired treatment of the goods, address details required for loading and unloading, weight, number of packages, dimensions, desired time and date for loading and unloading. The sender is liable for damage resulting from a lack of given information.
4) The sender is responsible for delivering the goods in appropriate packaging. In other words, packaging that offers the goods the necessary protection against potential transport risks and guarantees the quality of the goods. The sender is responsible for ensuring that the goods are accompanied by the correct documents.
5) Bloch Transport offers the transport of ADR goods. The sender is always responsible for the correct packaging and marking of these goods and delivery of the necessary documents. Bloch Transport will refuse ADR goods class 1 (explosive substances) and class 7 (radioactive substances) at all times.
6) Bloch Transport always has the right to choose a different vehicle type if the goods have a different size or weight than agreed. Bloch Transport has the right to unilaterally terminate an agreement if it turns out that the goods are too heavy or too voluminous for our offer. We always have the right to invoice the customer for the working time already performed.
7) Unless otherwise agreed in writing, Bloch Transport is not responsible for loading and/or unloading goods. Bloch Transport cannot be guaranteed for damage during loading and/or unloading of the goods.
8) Invoices must be paid no later than 30 days after the invoice date. Any delay will entail, by operation of law and without notice, an interest of 1% on the outstanding amount per month for the customer. If you remain in default after sending a reminder, the invoice amount will be increased again by 10%, with a minimum of € 50.
9) Complaints about an invoice must be received by us in writing no later than ten days after receipt of the document. A complaint that is formulated outside of this period or provides insufficient specifications will not be accepted by us and as such will not have any legal force.
10) The contractual relationship between the parties is always subject to Belgian law. In the event of a dispute, only the courts of Ghent have jurisdiction.
11) A customer who is not satisfied with the way in which a complaint was handled by us, or the result thereof, can always turn to the ombudsman service for the postal sector:
Koningstraat 97 bus 15, 1000 Brussels (BE) / info@omps.be / www.omps.be.
